What is Managed Services?

April 25, 2016

Managed Services

By Aimee

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Managed services is the outsourcing of the management responsibilities and functions. The approach is a strategic move to improve operations all the while cutting costs and expenses. This is a very viable solution or alternative to the very traditional break/fix model as the client can either buy a set amount of hours forn on-deman services or be billed for only the work that's been done. 

This method is built on the foundation that the services provider is an extention to the clients as they still have direct oversight over the organization or the system being managed, and the provider delivers the managed services under a subscription model. Both the client and the MSP are bound by a contractual, service level agreement which states the quality of the perfromance for which the relationship will be sustained.

This service-providing method is known to effectively address the rising company issues related to outdated technology, lack of necessary professional and certified skills, increasing expenses, quality of service, and risk. 

Information technology appears to be the most common area that many managed services providers have emerged to tackle the lack of company skills in the innovative world of IT. 

The most common areas that business nowadays need help with are:

  • Cloud computing

  • Connectivity and bandwidth

  • IT security

  • Virtualization

  • Disaster recovery

  • Mobility

  • Storage

  • Communications

  • Help desk and technical support

 


WHAT'S NEXT?

If you're on the edge about diving into getting a managed services provider for your IT solutions, give us a call for a free no-obligation consultation to learn more of how you can benefit from it. We will listen to your IT pains and issues and we'll come up with strategies and solutions that address those issues and more. Or you can download our e-book below to discover more of the benefits.

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